What if you can increase customer satisfaction with a single click?

360-degree customer view

Gain complete insight about your customers in one dashboard. Personalize your initiatives and interactions for better customer service

Multi-channel engagement

Offer more than just a phone number for your customers to connect with you. Use ePROMIS CRM cloud to provide self-service platforms, social media integration, and other channels.

Automated guidance

Equip your employees with the required resources and information about each customer. Offer a better portal for your employees to address client queries. Empower your employees with AI-driven insights for better customer relationship management.

Proactive management

Understand potential confusion in your blueprint, plan, or project to offer predictive care. Analyze customer grievances to take action before the problem arises.

Status sharing

Share your construction progress, plan approvals, and more with your customers. Improve liaison and reduce the cost incurred in customer retention.

Personalized Service

Provide your employees with real-time customer insights so that they can deliver a personalized experience and enhance satisfaction.

Omnichannel helpdesk

Utilize a single tool to handle all your construction clients. Follow all conversations across channels without moving from your dashboard.

Intuitive interface: Offer an easy-to-use platform for your agents to offer better customer service.

Seamless integration: Integrate your customer care solution with your advanced construction applications.

Better visibility: Increase the visibility of customer interaction with email collaboration, screen sharing, and more. Capture the attention of millennial customers with a messaging app or SMS routing, chatbots, and more.

Reporting

Understand your business better with historical analytics and reporting.

Self-service: Accumulate common queries and offer FAQs or guides. Offer self-service platforms to ease the burden of your support team.

Continuous innovation: Utilize your customer feedback to create innovative changes to your construction project. Analyze customer requirement trends and update them to your R&D team.

Workforce management: Utilize ePROMIS FutureGen Enterprise cloud reports to alter schedules, staffing, procurement, and more.