ePROMIS - FutureGen Enterprise SaaS
Customer Self Services
Allow your customers to solve their problems themselves and reduce the pressure on your support teams. Offer self-service options like a knowledge base and forums.
Proactive Support
Enable your agents to deliver proactive customer service with a 360-degree view of customers. Help them provide their customers with personalized user experiences based on business scenarios.
Integrated Communication Channels
Manage all your customer inquiries in the same interface. Serve your customers through chat, email, SMS, and social media.
Automated Customer Service
Answer the most common customer queries instantly with the help of AI. Use it to route complex requests to the right agent to ensure customer satisfaction.
Ticket Management
Create tickets automatically when a customer sends you an email or calls your team. Determine and track service level agreements and warranty to deliver on your promises.
Experience Management
Measure your customer experience and understand what it takes to make them happy. Turn customer feedback into actionable insights and share them with your team.
Service Management and Automations
ePROMIS Service Cloud, you can enable fast customer query resolutions across channels. ePROMIS Service Cloud is a cloud-based customer service solution that provides your agents with the tools they need to resolve customer queries quickly and efficiently. By using ePROMIS Service Cloud, you can improve customer satisfaction and reduce the number of customer complaints. With ePROMIS Service Cloud, you can also provide your customers with the best possible experience by ensuring that their queries and tickets are resolved quickly and efficiently. Contact us to learn more about ePROMIS Service Cloud.
ePROMIS Service Cloud provides your agents with the following features:
- A knowledge base that contains information about your products and services
- A ticketing system that allows agents to track and resolve customer queries
- A live chat tool that allows agents to communicate with customers in real-time
- A reporting system that provides insights into customer queries and resolutions
Empower Your Service Teams to Provide Great Customer Experiences with ePROMIS
Multi-device & Secure Data Access
Boost Organizational Productivity
Increase productivity across your organization with access to real-time business information. Provide your agents with accurate, consistent, and up-to-date data to speed up their process.
Boost Learning & Growth
Coach your new agents with real-time examples of the best and worst customer handling situations. Get them to speed with AI-powered recommendations based on customer queries.
Integrate Customer Service and Business Processes for More Efficient Operations
Enhanced Customer Experience
ePROMIS Service Cloud integrates with your existing business applications to streamline your workflows. Understand different customer touchpoints, add sales capabilities, and provide seamless end-to-end service (from the first interaction to resolution).
Learn MoreePROMIS FutureGen Enterprise Cloud Platform
The All-new Enterprise Platform to help you innovative and change the way you do business
ePROMIS
