SERVICE CLOUD

ePROMIS Service Cloud
Keep your Customers Happy

Enable Fast Customer Query Resolutions Across Channels

ePROMIS - FutureGen Enterprise SaaS

Customer Self Services

Allow your customers to solve their problems themselves and reduce the pressure on your support teams. Offer self-service options like a knowledge base and forums.

Proactive Support

Enable your agents to deliver proactive customer service with a 360-degree view of customers. Help them provide their customers with personalized user experiences based on business scenarios.

Integrated Communication Channels

Manage all your customer inquiries in the same interface. Serve your customers through chat, email, SMS, and social media.

Automated Customer Service

Answer the most common customer queries instantly with the help of AI. Use it to route complex requests to the right agent to ensure customer satisfaction.

Ticket Management

Create tickets automatically when a customer sends you an email or calls your team. Determine and track service level agreements and warranty to deliver on your promises.

Experience Management

Measure your customer experience and understand what it takes to make them happy. Turn customer feedback into actionable insights and share them with your team.

Empower Your Service Teams to Provide Great Customer Experiences with ePROMIS

Multi-device & Secure Data Access

Boost Organizational Productivity

Increase productivity across your organization with access to real-time business information. Provide your agents with accurate, consistent, and up-to-date data to speed up their process.

Boost Learning & Growth

Coach your new agents with real-time examples of the best and worst customer handling situations. Get them to speed with AI-powered recommendations based on customer queries.

Integrate Customer Service and Business Processes for More Efficient Operations

Enhanced Customer Experience

ePROMIS Service Cloud integrates with your existing business applications to streamline your workflows. Understand different customer touchpoints, add sales capabilities, and provide seamless end-to-end service (from the first interaction to resolution).

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ePROMIS FutureGen Enterprise Cloud Platform

The All-new Enterprise Platform to help you innovative and change the way you do business

ePROMIS