Monitor and manage all internal or external resources offsite or on the plant. Schedule all service, maintenance, and repair processes for optimum utilization of resources.
Facilitate dynamic and accurate work order invoicing functionality. Eliminate the duplication of work orders and automate invoice creation to save time and reduce manual work.
Handle all customer service issues such as warranty, purchase orders, service calls, and billing inquiries. Remain accessible to customers round the clock to increase satisfaction levels and build loyalty.
Increase the life expectancy of physical assets and equipment by efficient resource distribution and timely maintenance. Gain real-time visibility into the movement of assets and follow best practices to reduce downtime.
Connect and synchronize ePROMIS service management software with other business applications to create a single source of information. Save data duplication and reduce administrative workload by facilitating the smooth transfer of organizational information.
Use ePROMIS service cloud to automate vital business processes and increase transparency in operations. Manage work orders from service requests through various channels such as email, phone, or chat.
ePROMIS ERP: Integrate Workflows To Boost Productivity
Maintain all service-related activities efficiently, right from service quotations, customer calls, and work order handling. Carry out preventive maintenance operations based on a pre-set schedule.
Plan and coordinate service-related resources for better allocation and improved departmental collaboration. Monitor all resources and equipment with real-time data to build operational efficiency and maximize revenues.
Gain real-time updates on the status of work orders, service requests, maintenance schedules, and purchase orders with real-time reports. View key performance parameters on visual and navigable dashboards to gain a bird’ eye view of all critical service processes. Make better decisions and reduce service response times with access to ePROMIS service management customized reports.Learn More
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