Meet customer expectations and deliver an excellent experience
What if you can increase customer satisfaction with a single click?
360-degree customer view
Gain complete insight about your customers in one dashboard. Personalize your initiatives and interactions for better customer service
Multi-channel engagement
Offer more than just a phone number for your customers to connect with you. Use ePROMIS CRM cloud to provide self-service platforms, social media integration, and other channels.
Automated guidance
Equip your employees with the required resources and information about each customer. Offer a better portal for your employees to address client queries. Empower your employees with AI-driven insights for better customer relationship management.
Proactive management
Understand potential confusion in your blueprint, plan, or project to offer predictive care. Analyze customer grievances to take action before the problem arises.
Status sharing
Share your construction progress, plan approvals, and more with your customers. Improve liaison and reduce the cost incurred in customer retention.
Personalized Service
Provide your employees with real-time customer insights so that they can deliver a personalized experience and enhance satisfaction.
Attain True Digital Transformation with an All in One Cloud ERP
ePROMIS Enterprise ERP Cloud provides a robust support and assistance framework to help you gain a competitive edge in your industry. With our help, you can improve performance, optimize processes, and reduce costs. Our team has the experience and expertise necessary to provide you with the guidance and support you need to take your business to the next level. We offer a variety of services, including performance consulting, process optimization, and cost reduction. We also offer training and support to help you implement our solutions effectively. Contact us today to learn more about how we can help you succeed!
Omni-channel helpdesk
Utilize a single tool to handle all your construction clients. Follow all conversations across channels without moving from your dashboard.
Intuitive interface:
Offer an easy-to-use platform for your agents to offer better customer service.
Seamless integration:
Integrate your customer care solution with your advanced construction applications.
Better visibility:
Increase the visibility of customer interaction with email collaboration, screen sharing, and more. Capture the attention of millennial customers with a messaging app or SMS routing, chatbots, and more.
Reporting
Understand your business better with historical analytics and reporting.
Self-service:
Accumulate common queries and offer FAQs or guides. Offer self-service platforms to ease the burden of your support team.
Continuous innovation:
Utilize your customer feedback to create innovative changes to your construction project. Analyze customer requirement trends and update them to your R&D team.
Workforce management:
Utilize ePROMIS FutureGen Enterprise cloud reports to alter schedules, staffing, procurement, and more.
