Create demand for new target markets and buyers. Build strategies for retaining customers and growing existing relationships with ePROMIS.
Manage customer interactions through each physical and digital touchpoint. Drive brand awareness and increase revenue with value-added services.
Eliminate guesswork and do a thorough customer analysis. Learn through sales processes and use this data to anticipate customer needs.
Implement CEM tools and prepare for any potential crisis. Establish clear communication, respond to complaints and enforce customer trust with ePROMIS Enterprise Cloud.
Get access to real-time business intelligence for better visibility. Analyze key performance indicators to track business results and take corrective actions.
Monitor all customer interactions in a unified place. Deliver personalized experiences to improve customer satisfaction and provide an excellent experience.
ePROMIS ERP Cloud provides experience management capabilities to help you build effective teams and retain top talent. The system enables you to capture and manage employee experience data, including feedback on training, career development, and other areas. This information can help you identify areas where your team needs improvement and make better decisions about talent retention.
Understand the concerns faced by your workforce and address them to streamline workflow. Discuss their progress and encourage them with employee-based insights.
Right Training: Provide workers access to the best study materials and guides to help them understand customers. Make employee feedback a priority as much as customer feedback.
Bring Purpose and Direction: Emphasize the importance of goal setting and let your workers build their strategies. Align all your business plans and processes with employee growth.
Productivity Metrics: Track all-around performance and give real-time feedback. Help employees understand their shortcomings and facilitate collaboration and a growth-oriented environment.
Get 360-degree visibility and quickly access information on customer issues. Leverage customizable automation and ticket-based routing to cut down on manual labor.
Integrations: Enhance collaboration, coordination, and productivity by integrating with developer tools and business apps. Eliminate duplication of effort and focus on core business processes.
Customer- self-service: Create a knowledge base and save time spent on answering common customer questions. Remain accessible 24/7 and never miss out on helping a client.
Reporting and analytics: Place business intelligence at your fingertips and get access to real-time customer insights. Enhance employee capability and convenience with ePROMIS Enterprise Cloud ERP