Service Management

ePROMIS service management software is a robust and friendly enterprise resource planning system that tracks labor your resources taken for the service and repair process. The software efficiently tracks and manages all the service issues handled at offsite or at the Plant. The servicing and repair jobs for your vehicles and equipment are maintained within the system by creating Work Orders and scheduling the same. ePROMIS service management system handles all aspects of an asset servicing like service calls, parts, labor, warranty, purchase orders, spare parts issues, work orders, and customer billing. The servicing could either be periodically recurring services like Preventive Maintenance or ad-hoc services resulting from non-scheduled service calls from customers.

• Dynamic and accurate Work Order Invoicing utility
• Provide complete insight into the progress of a work order
• Enhance customer service
• Tracks and eliminates duplication of work orders

The primary objective of ePROMIS services management solution is to provide an automated method for tracking labor, materials, transportation cost, and external services (outside work) taken for the service and repair process. ePROMIS service management system is integrated with other departments and business processes of the entire ERP software system.