The pandemic has affected businesses across industries negatively. While many governments have ordered lockdowns to curb the spread of the virus, companies have pivoted their operations from office to work from home.88% of organizations globally made it mandatory or encouraged their employees to work from home after COVID-19 was declared a pandemic. By 2025, a staggering 70% of the workforce will be working remotely. However, running your business during the lockdown or remotely isn’t as easy as it sounds. You need systems that encourage communication and collaboration. That’s where a CRM solution can help.
How CRM Helps Remote Teams?
Without a physical office to go to, the last thing you would want your employees is to send emails back and forth to get the necessary information they need to do their job. Part of an ERP (Enterprise Resource Planning) system, CRM is a centralized hub of information that can be accessed from anywhere. This gives all your employees a single source of data and minimizes system overlap.Also, cloud-based CRMs like ePROMIS update data in real-time. So, even if your sales representative closes a deal, it will be updated in the CRM in real-time. This will prevent other agents from calling the same prospect again and again. Another benefit of a CRM system for remote teams is that it enables you to track your client contacts and activities without relying on written or verbal updates. With a CRM, managers can also stay updated with their team’s performance and create the next strategies accordingly.
Empower Sales Teams with Third-Party Integrations
When working from home during the lockdown, your employees cannot walk over to the IT department for support. Leading CRM systems like ePROMIS integrate with various third-party tools, such as email marketing software, advertising tools, etc. Integrations make it easy for your sales teams to get more done, engage employees, and collect more data while minimizing the workload on your IT team.
CRM system improves collaboration, empowers your team with the necessary data, and keeps everyone updated about the project’s progress. If you haven’t yet invested in a CRM system, now is the time!